Include FAQs Answer #3

Due to health & hygiene reasons, we are unable to offer an exchange or refund for "change of mind" on adult toys. 

For faulty or damaged goods, please contact us within 7 days of the purchase with proof of the claim, and we will endeavour to either replace the product(s) or provide you with a refund.

*Standard postage fees apply to all return orders (tracking number needs to be provided). Once approved, a replacement product will be sent out to you, at no cost to you. 

Because of the nature of the products, we do not offer satisfaction guarantee on our products, however our sexperts are fully confident that our handpicked collections will give you the best experience.